These are the questions the support desk is actually asked, answered properly, including the ones with answers people would rather not hear. If what you need is not here, the desk will answer it.
About the service
What is Hookups For Kenyans?
An introductions and information service for adults, running since April 2023. We publish listings and written guidance, and the support desk passes introductions between adults who have both agreed to one. It is not a messaging app, and there is no inbox on this website.
Who is it for?
Adults over eighteen looking for an arrangement with an older or a younger partner, mostly sugar mummy and sugar daddy connections, and sugar babes looking for sponsors. Members are in Kenya, elsewhere in East Africa, in the diaspora, and visiting from abroad.
Do I need an account?
No. You can read every listing and every guide on this site without signing up for anything. You deal with the desk when you want an introduction.
Is there an app?
Yes, an Android app, downloaded directly from this site rather than from an app store. It shows the same listings and guides as the website. The app page explains how to install it. If you would rather not install anything, the website works perfectly well on a phone.
Using the site
How do I find someone suitable?
Browse by category, or search. Be specific about the age range, the area and the kind of arrangement you want, vague searching produces vague results. The search tips page covers the rest.
How does an introduction actually work?
You tell the desk which listing interests you and a little about yourself. The desk approaches that person. If they agree, contact is passed between you. If they decline, it stops there, and that happens, because the other side is a real adult with a choice. How it works sets out the full process.
Can I get someone’s number straight away?
No, and this is deliberate. A site that hands out contact details to anyone who asks is the single most useful tool a scam operation can have. Introductions go through the desk so that both adults have agreed before anyone’s number moves.
How do I get listed myself?
Contact the desk and ask. You decide what appears publicly, and you can have your listing withdrawn at any time by asking.
A listing looks out of date. What should I do?
Tell us, through the report form or a comment on the page. Readers reporting stale listings is a large part of how listings stay current, and it is genuinely useful.
Money
Is the site free?
Reading the site is free. Some services from the desk are paid for. The packages, what each includes and the current prices are on the pricing pagewhich is the only place we publish them.
What am I paying for?
The work of the desk. You are not buying another person’s time, consent or agreement, and no payment obliges anyone to meet you or reply to you. Any adult may decline at any point.
Someone sent me a different price. Is it real?
No. If a figure or a payment instruction does not match the pricing page, it did not come from us, whichever number it arrived from. Please report it.
Should I send transport money so someone can come and meet me?
No. This is the most common way people lose money on dating sites in Kenya, and it works precisely because the amount is small enough to feel reasonable. Nobody genuinely interested in meeting you needs your money to get there. Once it is paid, a second obstacle appears.
Can I get a refund?
Where the desk has already done the work you asked for, no. If you were charged in error, or something went wrong on our side, contact the desk and we will look at it on the facts.
Safety and honesty
Are the people on this site verified?
No, and we will not pretend otherwise. We do not run background checks, and we do not check identity documents, income, employment or photographs. Listings are gathered, checked for obvious problems and kept current, which is a different and much smaller claim. Treat everyone here as an adult stranger, because that is what they are.
So how do I protect myself?
Keep your private details back at the start, never send money before meeting, meet first in a public place, tell someone where you are going, and arrange your own way home. The safety guide goes through all of it.
How do I know I am talking to the real support desk?
Every channel we use is listed on the contact page. We have no other numbers and no agents working on commission. We will never ask for your PIN, your banking password, a one-time code, or a photograph of your identity document.
What if someone is threatening me with photographs?
Do not pay. Payment confirms you will pay, and it has never been the end of it. Keep the evidence, stop replying, report it to us, and report it to the police. You have not done anything that makes this your fault.
What happens when I report something?
A person reads it, every time, not a filter. We look at the listing, the comments and anything else reported about the same person, then act in proportion: a comment removed, a listing withdrawn, or access blocked. Anything involving a minor or a credible threat is removed first and escalated. The person you reported is never told who reported them.
Is this site for anyone under eighteen?
No. If you are under eighteen you must leave. If you believe someone on the site is a minor, stop the conversation and report it immediately. You will not be in trouble for reporting it.
Comments and privacy
Why has my comment not appeared?
Comments are read by a person before they go live. The usual reason one is refused is a phone number in it, including your own, which is the fastest way to be targeted. The comment policy has the full list.
Can I have my comment or my data deleted?
Yes, both, and we will not ask why. Ask through the contact page. Your rights over your own information are set out in the privacy policy.
Will my details be published anywhere?
Your email address and IP address are never published. Safety reports are stored privately and never appear on the site or in search results.