Feedback about the site, the guides, the app or the support desk is read and acted on. This page explains what to send, where to send it, and what happens to it afterwards.
Pick the right route first
Three different things get sent to the same desk, and choosing correctly gets you a faster answer.
- Something is unsafe or dishonest
- Use the report form. It carries the page, the reason and the details, and a person reads every one.
- Something went wrong for you
- That is a complaint, and the desk is the right route. Say what happened and what you want done about it.
- You want to tell other readers
- That is a review. Send it here, and the reviews page explains how they are handled.
What is worth telling us
- A page that is wrong, out of date or confusing. Tell us which one, and what you expected it to say.
- Something that did not worka link, the search, the app, a form. Say what phone or browser you were using.
- A guide that missed the thing you needed. The gaps are worth more to us than the praise.
- How the desk handled your request including if it was slow or unclear.
- Something you think we are getting wrong. We would rather read it than have it said elsewhere.
What to leave out
- Phone numbers and contact details, including your own.
- Anyone else’s private information, or screenshots exposing a third party.
- Identity documents, banking details, PINs, passwords or one-time codes.
- Intimate photographs, for any reason.
A first name or a nickname is enough. You do not have to identify yourself to be taken seriously.
What happens to it
A person reads it. Corrections to pages are usually made the same week, because they are cheap to fix and leaving them is just sloppy. Larger suggestions go on a list, and we will not pretend everything on that list gets built. If you asked for a reply and gave us a way to reach you, you will get one.
Feedback is not published unless you sent it as a review and it meets the rules on the reviews page. Nothing you send is passed to anyone else.